When an incident occurs, We-Watch helps you…
Find people who were nearby and witnessed the incident
Contact them to see if they can share observations and/or media
Consolidate relevant information and media in the We-Watch App
Easily share resources with insurance and police. Respond better and prevent future risks to your community
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User Instruction
How does a victim or witness create an incident record?
- Tap the black tab at the bottom of your screen.
- Tap [+] Report.
Select your role.
3. Tap VICTIM or WITNESS, and Next.
Where did the incident occur?
4. Enter Date and Time of incident.
5. Drag the map to position the map pin to the incident location.
6. Tap Next.
What happened?
7. Select the Incident type and type in the incident details.
8. Identify proof using your camera or stored media files.
9. Tap Next.
What would you like to call this incident?
10. Type in an incident name.
11. Specify if this incident is to be posted without sharing your name.
Notice: When you post anonymously, we will not share your name of information with anyone. Disabling anonymous posting will allow victims, witnesses, and other viewers of the incident to see your name.
12. Tap Next.
Summary
13. Review your incident record.
14. You can use the [<] to access and edit incident record details.
Note: You cannot edit your incident record after it has been submitted.
15. Tap Submit
How do you receive notifications for specific locations?
You can receive notifications for incidents that have occurred at up to 2 locations.
- Tap Settings in the black tab.
- Tap Proximity Locations >.
- Tap + Set Location.
Create/Update Proximity Location.
4. Under Location Search, type in the required address.
5. Under Location Type, select the appropriate type.
6. Tap Save.
7. Tap Done.
How to respond to a request for evidence?
A We-Watch incident notification appeared on my mobile phone.
With the We-Watch app open at the We-Watch dashboard screen, a Request appears.
To respond to a witness Request:
- Open the dashboard > My Incidents screen.
Result: The victim name, time and date, location, and description appear.
Result: The Incident Detail screen appears indicating a victim name, time and date, location, and description. - Tap Participate if you have information or media that can support the incident.
Result: The Add Evidence screen appears.
or
Tap Reject if there is nothing that you can share to support the incident.
Result: The request is removed from your phone. - Type in your description of the incident and tap Next.
- Add media files (e.g., video images) of the incident and tap Next.
- Tap Publish to make the added evidence available to the victim.
Alternately, you can Discard your evidence and add evidence later, or you can Save your evidence.
If you save your Witness evidence appears on the dashboard under My Incidents.
Note: Saved evidence is not shared with the Victim, until you Publish.
How to view an incident report?
- Tap Incidents under the black tab.
- Tap the desired incident.
How to view an incident report if responding to an incident in The We-Watch app?
- Click My Responses.
- Click desired incident.
- Select Evidence List.
Response: Each individual response to the incident appears.
Q & A
How do I contact someone who has responded to an incident in the We-Watch application?
We will reach out to the individual on your behalf, and give them the opportunity to contact you, if you need them to attend court, for example, or need more information. Simply write us a message at info@we-watch.ca with the subject line: ‘Incident Request’.
What is a BIA (Business Improvement Area)?
A BIA is a public sector non-profit organization usually under the umbrella of a city. Its members consist of businesses of all sizes and property owners. They serve their community by making it a more appealing place to live, visit and do business; including enhancing the safety and wellbeing of everyone in their community boundaries.
What is the purpose of the We-Watch App?
We-Watch partners with public sector organizations to enhance public safety through our mobile application. The We-Watch app allows local businesses to deter and respond to thefts, vandalism and harassment; amongst other things. The information we learn from these and other incidents is compiled into a report for communities, enabling them to get better access to resources, programs and services for their businesses and residents.
Why should I care about joining the We-Watch community?
As a We-Watch member, we watch out for each other. Using the app gives you direct access to those in our community who may choose to help you when you need a witness or camera footage after an incident. In turn, you can have a direct impact on the lives of others by choosing to share what you have seen or recorded. Using We-Watch, you can be confident that what you share goes directly to the people affected by an incident; knowing you helped someone nearby.
You will:
- Be alerted when a crime or accident has occurred near where you are or were.
- Have access to a network of We-Watchers who can get you evidence you may need for a police report, insurance claim or dispute.
- Know that you are contributing directly to making your neighbourhood safer.
Why does We-Watch need access to my location?
Device location access is required to send a notification to people who are or were nearby when an incident occurred; it is important to only notify people who were likely to have seen or have captured the incident. We-Watch users cannot see the location of another user.
No identifying information is sold by We-Watch. Data dashboards provided to our clients and community partners are strictly for analytic purposes relating to trends and insights based on crimes, accidents and general public safety. We-Watch and our contractors use information provided when signing up for an account to assure quality of service on our platform. We do not share personally identifying information with third parties unless required to do so by law.
How am I anonymous when using We-Watch?
When interacting with other users on the We-Watch app, all users are anonymous by default. No other user can determine who you are through the We-Watch app. We-Watch does not retain users’ location information indefinitely. Logs are only kept as long as needed to provide the service we promise to our users.
How can I make my community safer?
If We-Watch is not active in your community, appeal to your local BIA, town/city and region to contact us to arrange a pilot program in your area. If We-Watch is currently active, remember to actively participate in creating and responding to incidents in your area. Each person has a role in their community’s safety. Be one of them.
How do I partner with We-Watch?
If you feel you, your organization or region could benefit as a partner, please send an email to info@we-watch.ca.
How long does my incident pin stay active on the map?
Your incident pin appears on the map for 3 days from when you published the incident.